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Tony Hsieh

 
   
 

As CEO of Zappos.com, Tony Hsieh helped grow gross merchandise sales from $1.6 million in 2000 to more than $1 billion in 2008 by focusing relentlessly on customer service. The young e-commerce entrepreneur and New York Times best-selling author has used happiness as his business model to promote positive change within organizations and throughout the world.

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