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EDUCATIONAL QUALITY ESSAY

Standards addressed: ALL

CFRs addressed: 1.1 approved/published statements of purpose; question 5 in Institutional purpose. 2.1 programs appropriate in content, standards, nomenclature; 2.2 degrees clearly defined; 2.3 learning/attainment reflected in programs/policies; 2.5 academic programs involve student learning, high expectations, ongoing feedback; 2.6 learning expectations embedded in evaluation standards; 2.7 programs subject to internal/external review; questions 5 in Teaching and learning.  3.2 faculty has professional qualifications/diversity, committed to educational goals; 3.3 faculty recruitment, workload, incentives and evaluation according to institutional purposes; question 1 in Faculty and staff.  3.6 institution holds/provides access to information with scope, quality, currency to support learning; question 3 in Resources. 3.11 faculty exercises academic leadership and quality; question 2 in Organizational structures.  4.4 institution employs quality assurance processes; 4.5 institutional research addresses data needs; 4.6 leadership committed to inquiry, evaluation, assessment; 4.7 institution engages in inquiry on teaching/learning-results applied to curricula/ pedagogy/ evaluation; 4.8 stakeholders involved in assessment of program effectiveness; questions 2, 4, and 6 in Commitment.

 

Background


      The NHU recognizes that educational quality issues permeate the entire academic and student services areas and should be monitored by a quality assurance system.  While we have some evaluative or assessment measures in place, we do not have a formalized or comprehensive system that is premised on the philosophy of “beginning with end in mind”.  Instead, NHU has measured what has transpired instead of measuring what we anticipated having achieved.  In part, this lack of long range planning and assessment is due to the leadership changes in the Provost’s office that oversee these efforts.

      As of fall 2006, there have been three interim provosts since the WASC Accreditation of 2002.  It is anticipated that a national search for a permanent provost will be conducted soon after the WASC visit in February 2007.  In large part, the skill set for permanent leadership positions will be guide by the recommendations that WASC leaves with NHU.

      We believe that our quality assurance system (QAS) will consist of five stages that will form a continuous renewal cycle:

  • Data Collection
  • Data Analysis
  • Data dissemination
  • Decision-making
  • Improvement and Changes

      As previously noted NHU does have historical and on- going data collection of our student body at the institutional level.  In terms of admissions, enrollment and recruitment, weekly numbers are given to the leadership team on campus by the Admissions Office.  However, for more in depth, comparative data and data analysis, the University relies on the Office of Institutional Planning and Evaluation(OIPE).  That office places a permanent file of data on the institutional shared drive which provides historical data for anyone in the university to access.  This wealth of information covers data on enrollment, retention and graduation rates.  Thus, NHU has data: however, the institution needs to develop a culture that bases its decisions, changes and program improvements on this information.

      To internalize the use of data will take the insistence and persistence of having both the academic and student services take leadership in this area.  Ultimately, institutional data on enrollment, retention and graduation rates is tied to educational quality.  It provides empirical evidence and the possibility of knowing why students leave or do not graduate, and how this is related to our University’s educational offerings, advising and services.

Educational Quality


Educational Quality within NHU would be addressed by:

  • Academic Program Reviews
  • Student Assessment Plans
  • Evaluations of areas such as :
      • Faculty
      • Student Services
      • Library
      • Student Academic Assistance Center(SAAC)

Program Reviews

      In terms of Academic Program Reviews, NHU did develop new guidelines in 2005 that were accepted by the Faculty Senate and the University President.  Embedded in the reviews are the requirements for faculty and student evaluations as well as historical data in terms of enrollment, retention and graduation rates (Appendix 1T).

      Since the University’s Institutional Proposal of 2004, the Liberal Studies program has undergone its academic review based on the new guidelines. The report on liberal studies written by two external reviewers (Appendix 1U) will be summarized and presented in the Faculty Senate in November of 06.  The Provost will then also have a meeting with department chairs to discuss this report and future ones in more depth.  Two more academic programs are also currently going through program reviews.  The Business Program (Appendix 1V) had three external reviewers come to assess the program in October of 2006.  The Teacher Education Program will undergo an external evaluation in November of 2006 (Appendix 1W).

      It is anticipated that the reviews will send their comments before the beginning of 2007.  Additional Program reviews are scheduled for the future:

 

Computer Information Science
Spring 2007
General Studies
Fall      2007
Translation & Interpretation
Spring  2007

 

Student Assessment

      In spring 2005, the department chairs, in coordination with the provost, organized an academic assessment work plan to establish learning outcomes for each program.  In addition, the department chairs worked with their faculty to clarify their mission, vision and goals.

      The student assessment plans have not been developed or implemented as of Fall 2006.  However, an initiative on Assessment Vision, Principals and Goals was developed and adopted by the Faculty Senate in July, 2005 (Appendix 3A).  Unfortunately, after adoption of the document, the faculty attention dwindled and the work was not begun.  However, the document presents solid Assessment Principles that are guided by the University’s mission and recognizes that competency for doing assessment requires training and consistent monitoring from faculty and student services staff.  The goals are primarily to support student learning and enhance faculty teaching.  The document was also guided by the AAHE Best Practices in Assessment.  The principles that NHU will work on to establish its review on educational effectiveness are

  1. The assessment of student learning begins with educational values.
  2. Assessment is most effective when it reflects an understanding of learning as a multidimensional, integrated, and revealed in performance over time.
  3. Assessment works best when the program it seeks to improve has clear, explicitly stated purposes.
  4. Assessment requires attention to outcomes but also, and equally, to the experiences that lead to those outcomes.
  5. Assessment works best when it is ongoing, not episodic. Assessment is a process whose power is cumulative.
  6. Assessment fosters wider improvement when representatives from across the educational community are involved.
  7. Assessment makes a difference when it b begins with issues of use and illuminates questions that people really care about.
  8. Assessment is most likely to lead to improvement when it is a part of a larger set of conditions that promote change.
  9. Through assessment, educators meet responsibilities to students and to the public.

Evaluations

      NHU has conducted evaluations on some services that students are receiving such as Library Services (Appendix 3B), the Student Academic Assistance Center (Appendix 3C) and the Summer Bridge Program (Appendix 3D).  The  evaluation of the Student Success Program will be done when it completes it’s first year of funding in 07.  NHU recognizes that such evaluations are necessary in order to determine where work needs to be done to support students in achieving their educational goals.

      The attention to faculty evaluation has increased since WASC came to the campus; however, consistency and timeliness continues to lag behind the good intention of using evaluations to help faculty improve pedagogy and student learning.  Currently, every faculty member is, in fact, evaluated for courses they teach (Appendix 3E).  The evaluation is done electronically toward the end of each module.  Unfortunately, not all evaluations have been discussed with the faculty and the University needs to make progress by discussing the results with each faculty member.  This is of particular importance for the renewal of contracts for the adjunct faculty.

      Peer evaluations are also a recognized method of offering feedback, mentoring and capturing best teaching practices in a collegial manner.  The faculty, in conjunction with the Provost, adopted a different peer review form in the fall of 2006 that provided better and usable feedback to the professor.  The goal is to conduct these peer evaluations at least once a year and to do so in the middle of a module so that the process can allow mid-course improvements.  This is also a source of evaluation that will be considered in the reappointment of adjunct faculty as well as renewals of faculty contracts.

      Full time faculty submitted portfolios that allowed for self-reflection and an assessment of professional development.  The portfolios were a factor in awarding multi-year contracts.  The value of this portfolio process will be evaluated by the Provost and Chairs and have a resolution by the time of the next WASC educational effectiveness visit.  What has become clear is that multi- year contracts have given faculty a sense of stability and a longer term investment in the University and its students.

Next Steps

      In conclusion, the University will need to harness its central attention to the issue of educational effectiveness.  It is our intention to develop and formalize the implementation of our quality assurance system.  We believe that we have the foundation to do this by using the assessment vision and goals and identify what needs to be done with student assessment plans.  NHU will use the program review model to improve educational offerings programs, personnel and address the problems that have arisen.  The notion of a program review for the SAAC, and Student Services should be also assist the alignment toward quality assurance.             

      In terms of faculty, we must insure that they are evaluated as specified in the faculty handbook, and review the portfolio to determine if it serves the awarding of multi-year contracts.  Based on faculty evaluations, we will need to determine professional development and training needs to help insure educational effectiveness.  This is particularly true of adjunct faculty who are doing the lion’s share of teaching on the campus.  Their orientation and more frequent meetings to discuss issues of learning and teaching related to the University’s core mission will be critical if we are to make deep progress in educational effectiveness.            

      The University will also have to establish better mechanisms to address enrollment, retention and graduation outcomes and problems that are arising given the new student population profile.  Data will need to inform our future decision making at all levels of the campus.

 

 

Last Updated: November 7th, 2006
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